FAQs

  • Ordering and Pricing

What do I need to place an order?
I’m ordering glasses
Your prescription from an optometrist or an opthalmologist and your PD (pupil distance).

I’m ordering contact lenses
Your contact lens prescription (this is different from your spectacle prescription).

How does the pricing work?
We have a simple price structure so you only pay for what you need and members of Teachers Health Fund receive great discounts! All frames and standard lenses are the same price and you have the choice of what extras you want.

Find out more about Pricing and Discounts

  • Prescription

I don’t have my prescription – where do I get it?
Please contact the Optometrist that you visited most recently for a copy of your prescription. Optometrists are required by law to issue a copy of your most recent prescription upon request.

Where should I get my eyes tested?
You can visit your local optometrist to have your eyes tested and to receive a prescription. Most of the time the cost is covered by Medicare and the majority of optometrists bulk bill.

How recent does my prescription need to be?
Spectacle prescriptions are valid for 24 months from the date of your eye test. Contact lens prescriptions must be within 12 months.

How do I read my prescription?
Here’s a guide to reading your spectacle prescription so that you can enter it into your order. If you have any problems please contact us at eyecareonline@teachershealth.com.au or call (02) 8346 2255.  Please note that if the prescription is illegible or there is any doubt, the best thing to do is contact your optometrist to clarify.

OD or R = Right eye

OS or L = Left eye

SPH (sphere) or PWR (power) = the power of your prescription. Make sure you enter either + or – as this determines whether it’s a long or short sighted correction.

CYL (cylinder) = a correction for astigmatism. Not all prescriptions will include this measurement.

X or axis = axis of correction for astigmatism. This will be a number between 0 and 180, and often has a degree (˚) symbol after it (though you do not need to enter this). Only prescriptions with a CYL power will have this measurement.

ADD = an additional power for reading glasses. If you want reading glasses make sure you include the add power.

PD = a measurement of the distance between your pupils. This is essential to making every pair of glasses, long or short sighted. See ‘What is the Pupil Distance (PD)?’

INTERMEDIATE or INTER = an additional power for intermediate glasses (commonly used for computer work, music, chess, etc). Make sure you include this measurement if you want glasses for an intermediate distance.

PRISM/BASE = this is a less common correction but it is quite complex. For this reason we dont support prescriptions with prisim, we reccomend you visit your local optician so that your glasses can be custom fitted.

How do I read my contact lens prescription?
Here’s a guide to reading your contact lens prescription so that you can enter it into your order. If you have any problems please contact us at  eyecareonline@teachershealth.com.au or call (02) 9407 2626. Please note that if the prescription is illegible or there is any doubt, the best thing to do is contact your optometrist to clarify.

Supplier or brand = the company that makes your contact lenses (e.g. Johnson & Johnson or J&J, Bausch & Lomb or B&L, Cooper Vision, Ciba Vision, Capricornia Contact Lenses).

Lens name or CL name or lens type = the specific lens you require. This usually indicates how long you wear them also – daily, fortnightly or monthly. (e.g. Acuvue Oasys Fortnightly, Cooper Proclear 1 Day, Focus Dailies, PureVision Monthly).

BCOR, BC or Base Curve = determines the curvature of the lens, will usually be a number between 8.0 and 9.0.

DIA or Diameter = the diameter or size of the lens, will be a number between 13.0 and 15.0.

SPH or sphere = the power of your lens. Make sure you enter either + or – as this determines whether it’s a long or short sighted correction.

CYL or cylinder = a correction for astigmatism. Not all prescriptions will include this measurement.

X or axis = axis of correction for astigmatism. This will be a number between 0 and 180, and often has a degree (˚) symbol after it (though you do not need to enter this). Only prescriptions with a CYL power will have this measurement.

Can I use my contact lens prescription for glasses?
No, contact lens prescriptions are different from spectacle prescriptions even if they appear similar. You will need a spectacle prescription for your glasses.

Your form won’t let me enter my prescription – what should I do?
Contact us at eyecareonline@teachershealth.com.au or call (02) 9402 2626 and we will help you!

Do you support all prescriptions?
Unfortunately we can only support prescriptions that have a sphere power between a -6.00 to a +5.00 and a cylinder of up to -2.00. This is because we want your glasses to be perfect and higher prescriptions require more precise measurements and specialised lenses. If your prescription falls outside this range, please contact us at eyecareonline@teachershealth.com.au or call (02) 9402 2626 and we'll be happy to discuss your options.

Do you sell progressive (multifocal) lenses?
Unfortunately we don’t sell progressive lenses online at this point in time. This is because multifocal lenses need to be measured when you are wearing your glasses frames on your face; this should be measured by an optical dispenser to ensure correct vision. Also because there are many options for progressive lenses, you should discuss what would suit your needs with an optical dispenser before purchasing.

Do you sell bifocal lenses?
Unfortunately we don’t sell bifocal lenses online at this point in time. This is because bifocal lenses need to be measured when you are wearing your glasses frame on your face; this should be measured by an optical dispenser to ensure correct vision.

What is the Pupil Distance (PD)?
The pupil distance (PD) is a measurement of the distance between your pupils. This measurement is essential formaking your glasses. There are 2 ways to measure the PD, Monocular and Binocular. The most common way is binocular; if it is written as one or two numbers between 45 to 80 (e.g. 60 or 60/63), this is your binocular PD. If there are 2 numbers (e.g. 60/63), the first number (60) is your PD for long distance glasses. The second one (63) is for reading glasses.

If it is written as two numbers between 20 to 40 (e.g. 30 or 31/32), this is your monocular PD. When entering your prescription you will need to use a binocular PD. If your PD is written as a monocular PD (e.g. 30/31) simply add these numbers together to get your binocular PD (e.g. 30 + 31 = 61).

Please note: your PD may not be included on your prescription, you may need to ask your optometrist to provide it.

How do I measure my Pupil Distance (PD) myself?
Although it is preferable for an Optometrist or Optical Dispenser to measure your PD, you can do it yourself or with the help of a friend. You will just need a ruler that has clear milimetre measurements - follow the easy steps below.

If you are measuring your own PD

  1. Sit down in front of a mirror with your glasses off.
  2. Place a ruler on your forehead and line up the 0 with the middle of your left pupil.
  3. Without moving your head or the ruler, look to your right eye and read the number that aligns with the middle of your right pupil.

 This distance between the middle of your left pupil and the middle of your right pupil in millimeters (mm) is your PD.

If a friend is helping you

  1. Sit down directly facing each other and at a similar height.
  2. Take your glasses off.
  3. Your friend should place a ruler on your forehead and line up the 0 with the middle of your left pupil.
  4. Without moving your head or the ruler, your friend should look to your right eye and read the number that aligns with the middle of your right pupil.

This distance between the middle of your left pupil and the middle of your right pupil in millimeters (mm) is your PD.

I don’t wear glasses, can I get frames with non-prescription lenses?
Yes! Just choose '0' when asked to put in your prescription during ordering.

  • Lenses

What lenses do you use?
We use lightweight plastic CR39 lenses as our standard lens and include an anti-scratch and UV protected coating for free. Our lenses are supplied by an Australian-run optical laboratory.

Thin lenses
Recommended for prescriptions over +4.00 to a -4.00. The thin lenses are a 1.56 index material. Having thin lenses will significantly improve the appearance of your glasses and make them lighter and more comfortable to wear.

Ultra thin lenses
Recommended for prescriptions over +5.00 to a -5.00. The ultra thin lenses are a 1.6 index material. These lenses are made of an even thinner material so for larger prescriptions this will give you the thinnest and lightest lens possible, improving the appearance of your glasses and making them more comfortable to wear.

When I put in my prescription it forces me to choose thin or ultra thin lenses - why?
This is because your prescription is out of range for a standard lens. We need to use a different lens material in order to give you clear, sharp vision and for the lens to fit properly in the frame. If you have a prescription above +4.00 to a -4.00 the thin lens will be required, if you have a prescription above +5.00 to a -5.00 the ultra thin lens will be required.

What does the anti-reflective coating do?
All of our lenses come with a scratch resistant and UV protected coating included in the price. We also recommend adding an anti-reflective coating for clearer vision when using the computer, reading under artificial lighting, watching TV or driving at night. The anti-reflective coating dramatically reduces surface reflections from artificial lights and improves the appearance of your glasses.

Why is there an extra charge for lens coatings?
While all of our lenses come with a scratch resistant and UV protected coating included in the price, you may wish to purchase extra lens coatings. Our lens coatings utilise the newest technology to give you the best anti-reflective option available, so that your glasses stay in great condition for longer.

Why is there an extra charge for thinner lenses?
We need to use a more expensive lens material in order to make thinner lenses for your prescription, which is why these lenses cost extra.

  • Frames and Fitting

What do the frame measurements mean?
The frame measurements can help you choose frames that are the best fit for you. If you already wear glasses, the best way is to note down the measurements of your current pair to give you a guide. Most frames have three measurements on the inside of an arm:

e.g. 50-20-135 or 50 – 20  135

The first number (e.g. 50) is a horizontal measurement of one of the lenses in mms. The second number (e.g. 20) is a measurement of the nose bridge in mms. The last number (e.g. 135) is a measurement of the temple (arms or sides) in mms.

What if my frames need adjusting?
Visit your nearest optometrist and ask to have your frames fitted. Usually it just needs a quick adjustment to sit well on your face. Most optometrists will fit your frames for free, others charge a small fee.

My new glasses don’t fit! What should I do?
Visit your nearest optometrist and ask to have your frames fitted. Usually it just needs a quick adjustment to sit well on your face. Most optometrists will fit your frames for free, others charge a small fee. If the adjustment doesn’t solve your problem, please contact us at eyecareonline@teachershealth.com.au or call (02) 9402 2626 to discuss how we can help.

  • Payment and Delivery

What are the methods of payment?
We accept Visa or Mastercard all online through a secure payment gateway.

Why can’t you process my claim automatically and I just pay the “gap” like some optical stores?
We'd love to do this, however the system doesn't enable it. HICAPS is the system that connects to all health funds for automatic claiming and it has a policy requiring you to be physically present with your card in order to claim on the spot.

What are the postage charges for my order?
Zero! Your postage is completely FREE. For more information see Price of Postage for more information.

Can you deliver overseas?
We sure can! Just call or email us and we can arrange to get the order to you.

I ordered awhile back – where is my order?
We aim to dispatch in 5 working days using Express post wherever possible. Sometimes there are complications when customising the lenses into a frame and it can take up to 10 working days to get your frames to you. If you live in a remote area delivery can be slower. If you want to check in on exactly where your frames are, log in to your account and you can track your order, if you’re still not sure or want more information contact us and we'll let you know where things are at.

How long will it take for my order to arrive?
As quickly as we can possibly rush them to you! We aim to dispatch in 5 working days using Express post wherever possible. Sometimes there are complications when customising the lenses into a frame and it can take up to 10 working days to get your frames to you. If you live in a remote area delivery can be slower. If you want to check in on exactly where your frames are, log in to your account and you can track your order, if you’re still not sure or want more information contact us and we'll let you know where things are at. 

  • Health Funds

How do I claim from my health fund?
I am a Teachers Health Fund member
As a Teachers Health Fund member you can claim back your optical benefit online here by completing your details or you can complete a health fund claim form and send it and a copy of your receipt in to Teachers Health Fund (find out more).

I am with another health fund
Teachers Eyecare is registered with nearly all of Australia's large health funds. Your receipt will include all the information that you will need - our provider number, the item codes and costs. You will need to send them our invoice with the appropriate claim form.

How much will my health fund pay?
It all depends on your level of cover and what you have claimed previously during the year. The best way to find out is to ask your health fund how much you get back. To find this out they will ask you about the item codes. If you give them the codes below they should be able to tell you what you can claim back.

Code 110 Frames
Code 212 Single Vision Lens (pair)
Code 812 Contact Lenses – Rigid Spherical Lens (pair)
Code 822 Contact Lenses – Rigid Toric Lens (pair)
Code 842 Contact Lenses – Soft Toric Lens (pair)
Code 852 Contact Lenses – Frequent Replacement/ Disposable Lens (pair)
Code 854 Contact Lenses – Toric Disposable Lens

What if I entered some of my information incorrectly?
As we process orders within one business day of you ordering please call or email us immediately if you spot any errors in your order.

After you have placed an order with us you will receive an email confirmation and receipt with all of the details of your order. Please check this confirmation to make sure all of your details are correct.

My order arrived damaged or broken – what should I do?
Before sending your order to you, our optical dispensers carefully inspect each pair of glasses and contact lens order to make sure the prescription is correct and as ordered.

We take the utmost care to carefully package and protect you order before we send it to you. In the unlikely event that they arrive with a defect we will replace your glasses free of charge. Please contact us within 10 days of shipping to receive your replacement.

 

Contact Us

Phone:

1300 728 488

2017 © Teachers Federation Health Ltd ABN 86 097 030 414 trading as Teachers Health Fund